Single Incident

• Telephone or e-mail support on a single incident
• Maximum 24-hour response time, during regular business hours
• Incident valid for up to 48 hours
• Technical assistance provided for up to 3 full hours
• Open the incident on any single currently supported Verasoft Product
• Single Incident ID#
  

Single Incident - $250

Just getting into your new Verasoft product and need a little help, but not yet sure if you will need support on a continual basis? Purchase a Single Incident.

	purchase a single incident today

Network/Server Single Incident - $500

Need support on a Verasoft product located on your server, or need basic help configuring your network for use with a Verasoft product? Purchase a N/S Single Incident.

	purchase a n/s single incident today

Remote Access Single Incident - $750

Need a Verasoft support engineer to access your computer through PC Anywhere or GoToMyPC to provide support on a Verasoft product? Purchase a Remote Access Single Incident.

	purchase a remote access single incident today

Senior Support Engineer Incident - $1,000

Need advanced support or training on a Verasoft product? Purchase a SSE Single Incident.

	purchase a sse single incident today

Single Incident Terms

This support incident may be used to open one incident against any single supported version of your registered Verasoft product and is valid for 3 hours of technical time or 48 hours from the time the incident is initiated. Full terms and conditions can be found in the support agreement.

NOTE: Single Incidents are not available for use on custom Verasoft software. For more information on Custom Software support plans, please contact your representative.